FREQUENTLY ASKED QUESTIONS
Soirée Sleepovers
HOW DO I BOOK A SOIRÉE SLEEPOVER PARTY?
Simply fill out the customer information sheet. We will email you our proposal and booking confirmation with your desired date, time, quote, and instructions. Our team will contact you about your inquiry for your Slumber Soirée Sleep Over. This does not guarantee your reservation. Reservations for your date and time will not be reserved until after you have given a $100 non-refundable security reservation deposit fee, to secure your date. Contracts and Slumber Soiree Sleepover payments will be discussed after the security deposit has been made. We highly recommend booking your party at least 4 weeks in advance to ensure availability on your event date.
SO HOW DOES IT ALL WORK?
All our packages are designed to be hassle free. On the day of your experience we Deliver, Set up & Style, check everything is in order and leave to let you and your family enjoy your celebration. We then return to pack down and Collect the next day. It's that easy.
IS THERE A TRAVEL FEE?
Delivery is included in the price of the party, nothing extra! Delivery within 15 miles of zip code 78230. Any picnics outside the 15 mile radius of 78230 will incur additional fees for delivery. Please let us know the event address and we advise you of the delivery cost if any!
HOW LONG DOES IT TAKE TO SETUP AND BREAKDOWN A PARTY?
Our team is made up of two or three people depending on the setup. We will set everything up on the day of the event. When the event’s start time is before 11:00 a.m. We can set it up the day before. Usually, Our Soirée Sleepover setup needs about 60-90 minutes to setup and style a party. Sometimes, due to special circumstances the setup might take longer to assemble. About 30-60 minutes to breakdown a party.
HOW MUCH SPACE WILL I NEED TO HAVE CLEARED?
The teepees are 3ft by 6 ft each. If you are worried about having enough room for the tents you require, please let us know the size of the space and we can work out a layout that fits. You will need to have the area clear of all furniture/other decor before we arrive so that set up goes smoothly!
WHAT IS YOUR CANCELLATION POLICY?
Your deposit is non refundable. However, we understand that things can happen. Given the custom nature of our services and the amount of care, love, and dedication that goes into planning and executing a Sleepover. We will gladly work with you to reschedule your Soirée Sleepover.
CAN THE KIDS EAT IN THE TENTS?
Please do not allow kids to eat or drink in the set ups. If there are any damages, stains, or missing items. The customer will incur additional fees outside the discussed and/or agreed price for missing or damaged items.
HOW IS THE BEDDING CLEANED?
All of our bed linens are machine washed after every sleepover experience. All other fabrics (teepee covers and decorative pillows) are spot cleaned and are treated with a safe, natural, non-toxic, antibacterial solution. All hard surfaces are disinfected.
OOPS! WHAT IF I RUIN SOMETHING?
We understand accidents happen and sometimes things get damaged! As the party host, you need to be aware that you will be responsible for the replacement of any lost or damaged goods. We will provide you with an inventory of delivered items for your quick reference. We currently do not require damage deposits. Payment for missing or damaged items will incur additional fees outside the discussed and/or agreed price and will be due immediately at the time of discovery during pickup.
Some suggestions of materials that should be avoided around tent times: Slime, Blood, Paint, Nail Polish, Red or dark colored stains such as juices, glow stick leakages, and food like pizza and spaghetti. Which have damaged fur, linens, and teepee fabrics etc. Unfortunately these, as well as bed-wetting accidents will automatically be a replacement. We appreciate your understanding.
Some suggestions of materials that should be avoided around tent times: Slime, Blood, Paint, Nail Polish, Red or dark colored stains such as juices, glow stick leakages, and food like pizza and spaghetti. Which have damaged fur, linens, and teepee fabrics etc. Unfortunately these, as well as bed-wetting accidents will automatically be a replacement. We appreciate your understanding.
DO YOU PROVIDE SLEEPING PILLOWS?
A pillow to sleep on is NOT provided. Our pillows are decor pieces only and should not be used as sleeping pillows. We suggest having your guests to bring their own pillow from home for hygiene purposes. We also find that children find comfort, and ultimately sleep better, when they have a pillow from home.
DO YOU HAVE THEMES FOR BOYS AND GIRLS?
Absolutely! We have themes for boys and girls but also themes that are more gender neutral.
MAY I HOST A SOIRÉE SLEEPOVER AN A HOTEL OR CLUB HOUSE?
Absolutely. You will need to check that the party room is cleared in preparation for our arrival and you will also need to ensure that the venue is aware of our arrival and provides adequate loading/unloading facilities and access to the party room.
IS IT JUST FOR KIDS?
Not at all. We have experiences for adults, families, and kids of all ages. We’ve helped host everything from Mommy & Me SleepOvers, to Ladies Night Dinner Parties, to Bridal Shower GlampOuts. Our experiences are tailored to your needs and we ensure everything is age appropriate.
WHAT TYPE OF PAYMENT ARE ACCEPTED?
Venmo or Zelle payments are preferred, in an effort to keep costs down. All major credit cards are accepted through Square, with an added 3% processing fee and 8.5 % sales tax. JUST SEARCH @itsyourparty AND IT SHOULD POP UP!