FREQUENTLY ASKED QUESTIONS
Soirée Picnic
HOW TO PLACE IN A ORDER?
If you want the picnic for a special event, or special date, please book as soon as possible. We are already booking for this year. Weekend dates book up quickly, so if you would like a weekend date, please book at least 6 weeks in advance. We always try our best to schedule you, but sometimes it might not be possible.
WHAT DO I NEED TO DO BEFORE I BOOK A SOIRÉE PICNIC?
Before we can start planning your Soirée Picnic. We will need to gather some important information about your event. All customers must fill out the Customer Information Sheet. Once you have filled out the following information one of our team will be in contact with you about package prices and event details.
HOW DO I BOOK MY SORIÉE?
Our team will contact you about your inquiry for your Soirée picnic. This does not guarantee your reservation. Reservations for your date and time will not be reserved until after you have given a $100 non-refundable security reservation deposit fee, to secure your date. Contracts and picnic payments will be discussed after the $100 security reservation deposit has been made.
WHAT HAPPENS IF THERE IS BAD WEATHER?
Unfortunately, we cannot refund bookings on the basis of bad weather so please check the forecast in advance. If you have already booked and later discover it is going to rain. We’ll offer for your picnic to be rescheduled for any available date or moved indoors. There is also an enclosed bubble tent option you may purchase, as an add on that will protect you from light rain and cooler temperatures.
WHERE CAN WE PICNIC?
Its Your Party Soirée Picnics can be set up just about anywhere in San Antonio Texas, in your backyard, local parks, and even indoors. Unsure of where you want to have your luxury picnic? Contact us and we will provide you recommendations based on your specific event.
CAN WE BRING OUR OWN SNACKS, DRINKS, OR ALCOHOL TO OUR PICNIC?
Every great picnic deserves great food! We currently serve Gourmet Charcuterie Grazing Boards filled with meats, cheeses, crackers, fruit and sweet and savory pairings. You are also welcome to bring your snacks or food.
Park do not permit alcoholic beverages. It's Your Party San Antonio will not be held responsible for any fines incurred. But also, remember to have fun. Just be discreet if you do! Wink
Park do not permit alcoholic beverages. It's Your Party San Antonio will not be held responsible for any fines incurred. But also, remember to have fun. Just be discreet if you do! Wink
WHAT IS YOUR CANCELLATION POLICY?
Our picnics are designed, customized, and catered to booking. If for any reason you decide to cancel or reschedule your picnic please remember that your deposit is not refundable. We will gladly work with you to reschedule your picnic.
WILL I BE HELD RESPONSABILBE FOR DAMAGES?
We understand accidents happen and sometimes things get damaged! As the party host, you need to be aware that you will be responsible for the replacement of any lost or damaged goods. We currently do not require damage deposits. Payment for damages and excessive cleaning fees are due immediately at the time of discovery during pickup. We appreciate your understanding.
CAN WE LEAVE WHENEVER WE WANT?
If you would like to leave earlier than the arranged time, please provide us a 30 min notice via phone call or text. You are responsible for the picnic items until we are able to return and pack up.
WHAT TYPE OF PAYMENT ARE ACCEPTED?
Venmo or Zelle payments are preferred, in an effort to keep costs down. All major credit cards are accepted through Square, with an added 3% processing fee and 8.5 % sales tax. JUST SEARCH @itsyourparty AND IT SHOULD POP UP!
HOW LONG DOES A SOIRÉE PICNICS SET UP TAKE?
Our team is made up of two or three people depending on the setup. Usually, picnics setups takes up to 30 minutes to an hour depending on the size of your picnic. Sometimes, due to special circumstances the setup might take longer to assemble. Disassembling usually takes 30 minutes or more.
IS THERE A TRAVEL FEE?
Delivery is included in the price of the party, nothing extra! Delivery within 15 miles of zip code 78230. Any picnics outside the 15 mile radius of 78230 will incur additional fees for delivery. Please let us know the event address and we advise you of the delivery cost if any!
CAN I EXTEND MY SOIRÉE PICNIC?
Yes, of course! Additional hour will be $50
WHAT IF MY GUEST IS RUNNING LATE?
Please advise your guest that the party will begin promptly at the scheduled time. All parties are carefully planned out according to a certain predetermined schedule of events.
HOW DO YOU DISINFECT ITEMS?
All of our decorative pillows are machine washed. Rugs are spot cleaned and vacuum after every picnic. All hard surfaces are disinfected.